Court Thorn Surgery

Low Hesket, Carlisle, Cumbria, CA4 0HP
Tel: 016974 73548 | Fax: 016974 73781
Dispensary: 016974 73553

Feedback about Court Thorn !

We would like you to think about your most recent experience of our service – and give us your feedback

You may have heard of the “Friends and Family Test” which all GP Practices are introducing from December 2014. This is a method of assessing the care our patients receive by asking if you would recommend our service to your friends and family.
Feedback from our patients is collated monthly and is sent to NHS England so that they can assess what our patients think about the services we provide.

Court Thorn Surgery is managing the friends and family test via a service called “I want great care”, some of you may have heard of this if you have been asked to provide feedback for other services, for example the local hospital.
We would very much welcome and appreciate your feedback – The questionnaire consists of five questions and there is space to leave a comment, so it should only take a couple of minutes to complete. Below is a copy of the questions, and a link to our feedback page.

Thank you, your feedback is always appreciated; it helps us to shape our services for the benefit of our patients.

  • How likely are you to recommend this surgery to friends and family if they needed care or treatment?
  • Were you involved enough in decisions made about your care and treatment?
  • Was the surgery clean?
  • Were the receptionists helpful?
  • Is it easy to get an appointment (either by telephone and/or at the surgery)?

Please click on this link to leave your feedback:

https://www.iwantgreatcare.org/gpsurgeries/court-thorn-surgery

If you are unable to give feedback by electronic means you can also call into the surgery to complete a paper version of the questions which we will then input into the system on your behalf. There is a box in reception to leave your paper version.

Thank you to everyone who has helped Court Thorn Surgery to win an “I Want Great Care Certificate of Excellence for a second year in a row. We couldn’t do it without your help.

You can also feedback using this form, Feedback Friends and Family form please complete it and hand it in at reception next time you are in or email it to us at [email protected]

Thank you