Court Thorn Surgery

Low Hesket, Carlisle, Cumbria, CA4 0HP
Tel: 016974 73548 | Fax: 016974 73781
Dispensary: 016974 73553

Repeat Prescriptions

Order your Repeat Prescription Online

Ordering Medication

Patients can order their repeat medication by:

  • Handing in the right hand side of the prescription at the reception desk clearly marking the medicines required
  • If you would like to speak to a dispenser to order your repeat prescription or discuss any queries, the telephone lines are open between 1pm and 3pm Monday to Friday on 016974-73553.
  • Posting in the right hand side of the prescription (along with a stamped addressed envelope) marking the medicines required
  • Completing a blank “repeat prescription request slip” at reception
  • Registering with EMIS Patient Access (please click the above link to order online) and complete the online repeat prescription form. If you are not signed up for this please ask at reception and we will be happy to provide registration paperwork for you.
  • Download the MyGP app. If you are not signed up for this please ask at reception and we will be happy to provide registration paperwork for you.
  • We do have an answer machine which is available to leave requests for repeat prescriptions only outside of the above hours. We require the following details in order to process your request:
    • Name
    • Address
    • Date of birth
    • Contact number
    • Prescription items required
  • If the surgery is closed we have a letter box outside to drop your written request in.
  • By Email – Our email address is [email protected] – We need: your name, date of birth, contact number and prescription items you require

Any urgent queries or problems please contact the main reception on 016974 73548.

  • Please note that unless URGENT, requests for callbacks are not routinely actioned to allow our team to dispense all your medications within our 72 hour turnaround time.  If you have a query and wish to speak directly to a member of our team please call 016974-73553 between 1pm and 3pm, Monday to Friday
Prescriptions requested over the weekend (online or on the answer machine) aren’t picked up until we start work at 8.15 on Monday morning so won’t be ready until Thursday
(3 working days)

Collecting YOUR Medication

  • We deal with all medication requests promptly, and all repeat prescriptions will be ready for collection after 3 full working days. Occasionally, some items may be difficult to obtain so may take a little longer. We will inform you if this is the case.
  • When collecting any prescriptions, please ensure you have the exemption certificate/card with you relating to the name of the prescription. We cannot hand any prescriptions over to you without payment.
  • We accept cash, cheque or card payments for prescriptions.

28 Day Prescribing

If you are being prescribed a repeat medicine by your GP, they will normally prescribe enough of your medicine to last 28 days.

In Cumbria, GP practices believe that 28 day prescribing offers the best balance between patient convenience, good medical practice and minimal drug wastage.

The benefits for you as a patient:

  • You should always start and finish your medicine on the same day of the week which should prevent you running out of medicines at a weekend when it is difficult to get any more.
  • Most pharmaceutical companies manufacture a large number of their medicines already in 28 day packs. The Government is encouraging more companies to manufacture their medicines in this way.
  • It should reduce the amount of medicines wasted when medicines are changed or stopped. Every year in Cumbria, £750,000 of medications are wasted every year with excess medicines needing to be destroyed when this money could be ploughed back into the NHS.
  • It should make it easier for your GP to review more easily the medicines you are taking and also to see if you are not taking the medicines prescribed to you.
  • It should reduce mistakes made by elderly patients as there should be less partly filled containers of medicine lying around at home.
  • Most patients should only need to visit the surgery once a month to collect all their repeat medicines as opposed to a number of visits when different medicines run out at different times.

Medication Reviews

The GP and Practice Nurse will review your medication on a regular basis. This can take the form of a face to face interview, by telephone or may be done whilst reviewing your patient computerised notes. If at any time though you feel you are having problems with your medication, or you would like further information about them please do not hesitate to bring this to the attention of a Dispenser, Practice Nurse or your GP as they will be only too happy to help.

Private Prescriptions

We dispense private prescriptions for items which aren’t available to be prescribed on the NHS and also travel vaccinations. These items require a consultation with the Doctor or Nurse to recommend the necessary treatment.