Court Thorn Mission Statement

Our Core Values

Patients: Putting patients at the heart of everything we do
Quality: Providing the highest standard of care and treatment.
Ethical: Operating within an ethical framework through openness and transparency
Compassionate: Being compassionate about enhancing care for our patients.
CTS Staff: Trust, confidence and competence.

We undertake to:

  • Treat you with respect and courtesy at all times
  • Provide you with advice and treatment in a timely manner
  • Help you make decisions about your health by treating you as an equal
  • Discuss what treatment is available and refer you on to other experts where necessary
  • Act as your advocate and guide through health and social services
  • Maintain confidentiality in what we discuss and the records we keep on your behalf.
  • Keep up to date with developments in health care by continuing to learn
  • Commitment to patient satisfaction survey

In return we ask you as patients to:

  • Keep your appointment, or let us know as soon as possible if you can’t attend
  • Only use the out-of-hours services for urgent conditions which cant wait until the next day or over the weekend
  • Be nice to our staff! They do their best for you and respond very well to “please” and “thank you”
  • Let us know if you have any suggestions or cause for complaint as soon as possible.
  • Let us know when we have done well

Court Thorn Surgery and Patient Participation Group 2014

CORONAVIRUS

 
Do not book a GP appointment if you think you might have coronavirus.
 
Stay at home and avoid close contact with other people.
 
Use the 111 coronavirus service to see if you need medical help
 
Further information available here.