Court Thorn Surgery

Low Hesket, Carlisle, Cumbria, CA4 0HP
Tel: 016974 73548 | Fax: 016974 73781
Dispensary: 016974 73553

Court Thorn Mission Statement

Our Core Values

Patients: Putting patients at the heart of everything we do
Quality: Providing the highest standard of care and treatment.
Ethical: Operating within an ethical framework through openness and transparency
Compassionate: Being compassionate about enhancing caring for your patients.
CTS Staff: Trust, confidence and competence.

We undertake to:

  • Treat you with respect and courtesy at all times
  • Provide you with advice and treatment in a timely manner
  • Help you make decisions about your health by treating you as an equal
  • Discuss what treatment is available and refer you on to other experts where necessary
  • Act as your advocate and guide through health and social services
  • Maintain confidentiality in what we discuss and the records we keep on your behalf.
  • Keep up to date with developments in health care by continuing to learn
  • Commitment to patient satisfaction survey

In return we ask you as patients to:

  • Keep your appointment, or let us know as soon as possible if you can’t attend
  • Only use the out-of-hours services for urgent conditions which cant wait until the next day or over the weekend
  • Be nice to our staff! They do their best for you and respond very well to “please” and “thank you”
  • Let us know if you have any suggestions or cause for complaint as soon as possible.
  • Let us know when we have done well

Court Thorn Surgery and Patient Participation Group 2014